Privacy Policy

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

non-voip.com provides online services related to temporary and supported phone-number verification services, account Credits, referral rewards, and related platform functionality.

This Privacy Policy applies to information processed through:

• www.non-voip.com
• Our web applications.
• Our mobile applications.
• Our Referral & Rewards Program.
• Our account and authentication systems.
• Related services operated by non-voip.com.

For privacy-related questions, contact:

Email: legal@non-voip.com

2. Data We Collect

We aim to collect only the information reasonably necessary to operate, secure, maintain, and improve the Services.

The information we collect depends on how you use the platform.

2.1 Account Data

When you create or use an account, we may collect:

• Email address.
• Account identifier.
• Account creation date.
• Login timestamps.
• Account status.
• Account preferences.
• Security-related account information.

2.2 Social Login Data

We support third-party authentication methods including Google and Telegram.

When you choose to sign in using a supported third-party authentication provider, we may receive information that the provider makes available to us based on the authentication method and permissions you approve.

This may include:

• Your third-party provider account identifier.
• Name or display name.
• Email address, where made available.
• Username, where applicable.
• Profile image, where made available.
• Authentication or verification information necessary to confirm your identity.
• Other limited profile information that you authorize the provider to share.

The exact information received may differ depending on the provider and the permissions associated with your account.

We do not receive your Google or Telegram password.

Your use of Google or Telegram is also subject to the privacy practices and policies of those providers.

If you remove access through the third-party provider, certain information previously provided to us may remain stored where necessary to maintain your non-voip.com account, prevent fraud, maintain transaction records, protect the platform, or comply with applicable requirements.

2.3 Device Data

When you use our website or mobile application, we may collect technical information about your device, including:

• Device manufacturer.
• Device model.
• Operating system.
• Operating system version.
• Browser type and version.
• Application version.
• Device or application identifiers where necessary.
• Firebase Cloud Messaging (FCM) token used to deliver push notifications.

For example, device information may identify that the Service was accessed from a particular mobile-device model and operating-system version.

2.4 Usage and Technical Data

When you interact with the Services, we may collect:

• IP address.
• Browser or application type.
• Login activity.
• Pages or screens visited.
• Features used.
• Actions performed within the platform.
• Date and time of activity.
• Technical logs.
• Error and performance information.
• Session information.
• Security and fraud-prevention signals.

2.5 Verification and Service History

We may maintain records relating to services purchased or used through the platform, including:

• Service selected.
• Country selected.
• Server or number category.
• Verification result.
• Verification timestamp.
• Credit cost.
• Order status.
• Related technical transaction information.

We use this information to deliver the Service, calculate Credits, resolve issues, prevent abuse, and maintain transaction history.

2.6 Payment and Blockchain Information

When you make cryptocurrency payments or receive referral withdrawals, we may process information such as:

• Cryptocurrency selected.
• Blockchain network.
• Wallet address.
• Deposit address.
• Withdrawal address.
• Transaction amount.
• Transaction identifier or blockchain transaction hash.
• Payment status.
• Withdrawal status.
• Date and time of transaction.

Blockchain transactions may also be publicly visible on the applicable blockchain independently of non-voip.com.

We do not control information permanently recorded on public blockchains.

2.7 Referral & Rewards Data

If you participate in the Referral & Rewards Program, we may collect and maintain information including:

• Your referral code.
• Your referral link or identifier.
• Referrer relationship.
• Invitee relationship.
• Referral signup or attribution date.
• Qualifying referred orders.
• Commission amounts.
• Pending commissions.
• Available commissions.
• Rejected commissions.
• Total referral earnings.
• Referral Wallet balance.
• Site-balance conversions.
• Withdrawal requests.
• Withdrawal status.
• Paid withdrawals.
• Rejected withdrawals.
• Cryptocurrency wallet address used for withdrawals.
• Selected blockchain network.
• Referral fraud, abuse, or risk signals.

We may also associate referral activity with account, device, IP, transaction, and usage data where necessary to prevent self-referrals, duplicate-account abuse, promotional abuse, or fraudulent activity.

2.8 Support Communications

If you contact us through our support channels or support provider, including Zoho Desk, we may collect and retain:

• Your contact information.
• Ticket information.
• Messages you send.
• Files or attachments you provide.
• Support history.
• Information reasonably necessary to investigate and resolve your request.

Please avoid sending unnecessary sensitive information through support communications.

3. How We Use Your Data

We may use information collected through the Services to:

• Create and manage your account.
• Authenticate your identity.
• Enable Google and Telegram social login.
• Link supported authentication providers to your account.
• Deliver and operate the Services.
• Process Credit top-ups.
• Process verification orders.
• Maintain your Credit balance.
• Maintain transaction history.
• Operate the Referral & Rewards Program.
• Attribute referred users to referrers.
• Calculate referral commissions.
• Manage Pending, Available, and Rejected referral commissions.
• Process conversion of referral earnings into site Credits.
• Review and process referral withdrawals.
• Send account-related and transactional notifications.
• Deliver mobile push notifications through Firebase Cloud Messaging.
• Detect fraud and abuse.
• Detect self-referrals and duplicate-account abuse.
• Detect suspicious login activity.
• Prevent unauthorized access.
• Enforce our Terms and Conditions.
• Protect our infrastructure and users.
• Monitor system availability and performance.
• Diagnose technical errors.
• Analyze product usage.
• Improve features, usability, and user experience.
• Respond to support requests.
• Handle disputes.
• Maintain necessary accounting and transaction records.
• Comply with applicable legal obligations.

4. Analytics and Product Improvement

We may use third-party analytics and product-analysis tools to understand how users interact with our Services.

These may include:

Depending on the tool and your settings, these providers may process information such as:

• IP address.
• Browser type.
• Device type.
• Pages visited.
• Interaction events.
• Session information.
• General usage behavior.

These providers operate under their own privacy terms and data-processing practices.

Where required or supported, you may be provided with cookie or analytics controls through the Service.

You may also manage certain browser-based tracking technologies through your browser settings or applicable privacy tools.

Browser "Do Not Track" signals are not implemented consistently across all browsers, websites, or third-party analytics providers, and we therefore do not guarantee that enabling a Do Not Track setting will disable every form of analytics or technical processing.

5. Cookies and Similar Technologies

We use cookies and similar technologies where necessary to operate and improve the Services.

These technologies may be used to:

• Maintain login sessions.
• Authenticate users.
• Protect account security.
• Remember preferences.
• Maintain referral attribution where applicable.
• Measure platform performance.
• Support analytics.
• Prevent fraud and abuse.

Some cookies are necessary for the Service to function correctly.

Others may relate to analytics or product improvement.

You can control or delete cookies through your browser settings.

Disabling certain cookies may prevent some parts of the Service from functioning correctly.

6. How We Share and Process Data

We do not sell or rent your personal information to third parties for their independent advertising or marketing purposes.

We may share or make limited information available to third parties where necessary to operate, secure, support, or improve the Services.

These third parties may include:

Google

Google may be used for:

• Social authentication.
• Analytics services.

If you use Google authentication, Google provides us with the limited account information necessary for the authentication process based on your permissions.

Telegram

Telegram may be used as a supported social authentication provider.

When you choose Telegram login, Telegram may provide account information necessary to authenticate you based on the login method and information you authorize.

Firebase

Firebase services may be used to support mobile functionality such as Firebase Cloud Messaging for push notifications.

For push notifications, device-related identifiers such as an FCM token may be processed.

Zoho

Zoho services, including Zoho Desk and/or Zoho CRM, may be used to manage:

• Customer support.
• Support tickets.
• Customer communications.
• Related service operations.

PostHog

PostHog may process product-usage information for analytics, event tracking, feature analysis, and product improvement.

Microsoft Clarity

Microsoft Clarity may process interaction and session information for user-experience analysis, including session insights and heatmaps.

Infrastructure and Technical Providers

We may use hosting, infrastructure, security, monitoring, email, storage, database, networking, notification, or other technical service providers where reasonably necessary to operate the Services.

Such providers may process limited information only as necessary to provide their services to us.

Blockchain Networks

Cryptocurrency deposits and withdrawals may require transaction information to be submitted to public blockchain networks.

Information recorded on a public blockchain may be publicly accessible and generally cannot be modified or deleted by us.

Authorities and Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law.
• Respond to a valid legal request or court order.
• Protect our legal rights.
• Investigate fraud.
• Prevent abuse.
• Protect users or the public.
• Enforce our Terms and Conditions.

We aim to limit disclosure to information reasonably necessary for the applicable purpose.

7. Referral Privacy

Participation in the Referral & Rewards Program creates a relationship between a referrer and referred user within our systems.

We do not intend to provide referrers with unnecessary personal information about their invitees.

A referrer may be shown information necessary to understand referral activity, such as:

• Referral counts.
• Eligible transaction activity.
• Commission amounts.
• Commission status.
• Aggregated referral statistics.

We do not intend to disclose an invitee's private account credentials, payment credentials, support messages, or other unrelated personal information to the referrer.

Likewise, invitees may be informed that a referral code or referral relationship has been applied to their account where appropriate.

We may analyze referral relationships together with account, device, IP, transaction, and usage data for fraud and abuse prevention.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operation of the Service, security, fraud prevention, dispute resolution, accounting, and legal requirements.

Our general retention periods may include:

Some records may be retained longer where reasonably necessary because of:

• Legal requirements.
• Fraud prevention.
• Security incidents.
• Transaction disputes.
• Accounting obligations.
• Enforcement of our Terms.
• Protection against repeated abuse.

Where possible, information that is no longer required may be deleted, anonymized, or aggregated.

9. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Measures may include:

• HTTPS/TLS encrypted transmission.
• Access controls.
• Authentication controls.
• Restricted administrative access.
• Security monitoring.
• Logging.
• Abuse and anomaly detection.
• Internal access limitations.
• Infrastructure security practices.

Third-party authentication through Google or Telegram may reduce the need for us to manage certain authentication credentials directly, but the security of those third-party accounts remains the responsibility of the applicable provider and user.

No website, application, database, authentication system, or transmission method can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

10. Children's Privacy

The Services are intended only for individuals who are at least 18 years old.

We do not knowingly permit users under the age of 18 to use the Services.

If we become aware that an account belongs to a person below the minimum age, we may terminate the account and take reasonable steps to delete associated personal information, except where retention is necessary for legal, fraud-prevention, or security purposes.

11. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.
• Exercise other rights provided by applicable privacy law.

Rights differ by jurisdiction and may be subject to legal exceptions.

For example, we may need to retain certain transaction, fraud-prevention, security, accounting, or dispute-related records even after an account deletion request.

To submit a privacy request, contact:

Email: legal@non-voip.com

We may take reasonable steps to verify that the person making a request is the account owner or otherwise authorized to make the request.

We will respond within a reasonable period and in accordance with applicable requirements.

12. Account Deletion

You may request deletion of your account through the Settings page or another deletion method provided through the platform.

Deleting an account may result in the loss of:

• Remaining site Credits.
• Pending referral commissions.
• Available Referral Wallet balances that have not been withdrawn.
• Referral relationships.
• Other account-specific benefits.

Financial and transaction consequences of deletion are governed by our Terms and Conditions.

After deletion, we will delete or anonymize personal data that is no longer reasonably necessary.

However, we may retain certain information for purposes including:

• Fraud prevention.
• Platform security.
• Transaction records.
• Accounting.
• Dispute resolution.
• Enforcement of our Terms.
• Compliance with applicable law.

13. Third-Party Links and Services

Our Services may contain links to, or integrate with, third-party websites, applications, blockchain networks, authentication services, payment-related services, or other platforms.

Examples may include Google, Telegram, blockchain networks, and other external providers.

We do not control the privacy practices of independent third parties.

This Privacy Policy applies only to information processed by non-voip.com and does not replace the privacy policies of third-party providers.

We encourage you to review the privacy policies of third-party services before using them.

14. International Processing

non-voip.com may use service providers located in different countries.

As a result, information may be processed or stored in countries other than the country where you live.

Privacy and data-protection laws may differ between jurisdictions.

Where applicable, we take reasonable steps to use service providers and safeguards appropriate for the information being processed.

15. Fraud and Abuse Prevention

Protecting the Service from fraud and abuse is an important part of our data processing.

We may use account, authentication, IP, device, transaction, payment, verification, referral, and usage information to identify:

• Duplicate accounts.
• Self-referrals.
• Referral manipulation.
• Promotional abuse.
• Fraudulent transactions.
• Suspicious withdrawals.
• Unauthorized access.
• Attempts to bypass restrictions.
• Other violations of our Terms.

This may involve automated signals and manual review.

Where suspicious activity is identified, we may retain relevant security information for a reasonable period to prevent repeated abuse and protect the Service.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services.
• New features.
• New service providers.
• Security improvements.
• Operational changes.
• Legal or regulatory requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of the page.

For significant changes, we will make reasonable efforts to provide notice through the platform, email, or another appropriate communication method.

17. Contact

For privacy-related questions, account-data requests, or other privacy inquiries:

Email: legal@non-voip.com